Privacy Policy

1. Introduction

Welcome to Thrida 3D (`we`, `our`, or `us`). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our 3D printing services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information we collect

We may collect the following types of information:

• Personal identifiers — name, email address, phone number, and billing/shipping address.
• Account data — username, password, and order history when you create an account.
• Design files — 3D model files (STL, OBJ, STEP, 3MF) you upload for printing.
• Payment information — processed securely via third-party payment providers; we do not store full card details.
• Usage data — IP address, browser type, pages visited, and time spent on our platform.

3. How we use your information

We use your information to:

• Process and fulfill your 3D printing orders.
• Send order confirmations, shipping updates, and support communications.
• Improve our website, services, and user experience.
• Comply with legal obligations and resolve disputes.
• Send promotional emails (only with your consent — you may opt out at any time).

4. Design file confidentiality

We understand your design files represent valuable intellectual property. All uploaded files are:

• Encrypted during upload and at rest on our servers.
• Used solely for fulfilling your specific order.
• Never shared with third parties, sold, or used for any other purpose.
• Deleted from our servers within 90 days of order completion, unless you request earlier deletion.

You retain full intellectual property rights to your design files at all times.

5. Sharing your information

We do not sell your personal data. We may share it with:

• Service providers — payment processors, shipping carriers, and cloud hosting providers who assist our operations.
• Legal authorities — when required by law or to protect our legal rights.
• Business transfers — in the event of a merger, acquisition, or sale of assets.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

7. Data retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your account and associated data at any time by contacting us at privacy@thrida3d.com.

8. Your rights

You have the right to:

• Access, update, or delete the personal information we hold about you.
• Opt out of marketing communications at any time.
• Request a copy of your data in a portable format.
• Lodge a complaint with a data protection authority.

9. Security

We implement industry-standard security measures including SSL encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Contact us

If you have questions about this Privacy Policy, please contact us: